Tenant Services Centre
The Tenant Services Centre (TSC) is a front-line service offered by Ivanhoé Cambridge to occupants of Le 1000 De La Gauchetière to ensure the needs of our clientele are met in a timely and effective manner. We encourage you to contact us and let us know how we can be of assistance!
The fees associated to the services offered through the TSC are listed on the Fee Schedule 2018.
Hours of Operation
The TSC can be reached at all times, 24 hours a day and 7 days a week.
We handle all incoming calls in order of priority and make sure to provide personalized, top-quality service at all times. Service calls placed outside regular operating hours will be processed the following business day, unless they are considered urgent.
The commitments of the TSC
- to provide ongoing support and regular follow-ups throughout the service call process, from the initial enquiry to its resolution;
- to submit an email notification once the service call has been closed.
In the event of a critical emergency, severe property damage or safety, security or public health threats, contact the building’s emergency line at 514-395-1010 for immediate assistance, then dial 911 if required.